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From The TCS Blog

How to Find the Right Managed Service Provider for Your Business

By: Total Computer Solutions

Managed Service Provider

Signs That Your Business Can Benefit From the Right MSP

As a business grows and thrives so do its data and IT demands, and sooner or later successful enterprises will find themselves at a critical decision-making crossroad. From a business perspective, it is a good problem to have, a healthy sign that the organization is showing robust growth, but it is a growing pain which cannot be ignored without consequences. 

When the IT department is understaffed and overworked, while downtime and remediation are taking a toll in lost customers and damaging the organization's reputation, immediate action must be taken to keep the business in business. Data never sleeps or takes the weekend off, but many organizations simply don't have the resources to hire more full-time IT staff to meet increasing IT demands, and that's where the MSP option comes into play.

Once the decision has been made to go with an MSP, choosing the right MSP best suited to your individual business needs is the next step. The Managed Service Provider (MSP) provides information technology solutions and an excellent MSP can enhance your IT operations with:

  • Security and data back-up
  • Disaster recovery planning
  • Network/server monitoring 
  • IT consulting in an increasingly complex IT world
  • Cloud computing and migration
  • Industry Experience 
  • Certified IT Support 

Q&A: Is a Managed Service Provider Right For My Business?

Security First

Unfortunately for some providers, Managed Security Service Provider (MSSP) is not always synonymous with a Managed Service Provider (MSP). In an age where new strands of ransomware and cyber-attacks have become so prevalent, industry experts now warn that data breaches are not a question of "if but when". Data security competence must be a top priority when evaluating a potential MSP.

The ideal MSP will have expertise in firewall management, encryption, security training, and vulnerability detection and the ability to provide security options such as Virtual Private Networks and remote workstation protection. The MSP should provide data and disaster recovery to get applications back online with minimum downtime in the event of cyber-attack or natural disaster. Security programs should be tailored to suit the individual company requirements in terms of tolerable downtime and budget. 

The Excellent MSP Offers a Wide Range of IT Expertise

Expertise is directly proportional to the available human knowledge resources the MSP brings to the table. Is the MSP a few individuals or a comprehensive team? The ideal MSP will be able to evaluate the enterprise's IT landscape and help them make the best-informed business choices to enhance all operations with the most suitable computing infrastructure. Any MSP with a "one-size-fits-all" approach is an MSP to be avoided. 

Cloud migration might be a viable option for some companies but another with a massive investment in on-premise hardware and legacy applications might not be such a great candidate. The ideal MSP is a long-term partner with expertise in network architecture, hardware, and software, able to meet present IT demands as well as mapping out the IT future for the company. The excellent MSP measures their success by your success and should exhibit competence in:

  • Hosted Infrastructure
  • Network design and installation
  • Malware/virus removal
  • Internet Compliance monitoring
  • Server Co-location 

Choose a Reputable MSP With Total Computer Solutions

At TCS we've been providing network design and installations services to our satisfied clients for more than 29 years now. We've built a reputation for reliability and performance with our Flat Fee Managed IT services that include continuous monitoring and proactive management to optimize uptime by preventing problems before they occur in the network. If your MSP measures their success by how quickly they can fix a problem after it occurs it may be time for an MSP upgrade. 

Business data is the lifeblood of every enterprise and outsourcing that responsibility to a third party is a decision that must be founded on trust. At Total Computer Solutions, we're realizing our company's vision to become the most trusted Information Technology partner in central North Carolina. We have the team resources and expertise to be your organization's ideal Managed Service Provider, so don't hesitate to contact us.  

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