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5 Key Advantages of Working with a Managed Services Provider

By: Total Computer Solutions

managed service provider

As more and more companies move to network-based systems, the need for qualified Information Technology staff is at an all-time high. Yet not all businesses are large enough to warrant hiring a permanent IT staff of their own. In such cases, a better solution is to outsource your IT needs to a managed service provider (MSP). This article takes a closer look at five key advantages of working with an MSP.

1. No PTO or Training Costs

Taking on a dedicated IT staff brings several added costs with it. Your company will be responsible for ensuring that individuals receives adequate training to meet your daily IT needs. Furthermore, hiring a full-time IT staff means you will have to allocate additional funds for paid time off, healthcare, and other employee benefits.

Such costs mount quickly and can instantly overcome the budgetary constraints of many businesses. Outsourcing to an MSP, by contrast, allows you to keep secondary expenses to a minimum. Instead, all training and benefits costs are covered by the MSP.

2. Larger Support Team

Even if your business is large enough to enable hiring a full-time IT staff, that still may not be the best option. Having a single IT person entails certain liabilities. If that individual gets sick, takes a vacation, or has to miss work for any reason, you may find yourself without anybody to meet pressing IT needs.

Hiring an MSP eliminates the kinds of worries that come along with a single IT staff. Instead of just one person being familiar with your account, multiple qualified individuals will have access to the details about your IT needs. As a result, staffing blackouts will never hinder your day-to-day operations.

3. Broader Experience Range

Having just one dedicated IT staff brings other drawbacks, as well. No matter how intelligent and knowledgeable that person may be, they will naturally have certain limitations in terms of their overall experience. This may leave them without the skills necessary to identify and overcome IT problems that might arise as time goes on. 

A managed service provider gives you the benefit of a far broader knowledge base. Not only is the MSP team itself much larger, but they have a wealth of experience from working for other clients. This gives MSPs a considerable advantage when it comes to solving problems — or even heading them off before they get too severe.

4. Better Toolkits

Experience is not the only asset separating an MSP from a small IT department. Just as importantly, MSPs bring with them far more advanced "toolkits." These tools allow MSPs to tackle the types of problems most likely to arise while also helping them streamline your day-to-day IT operations.

5. Variable Workforce

When things are running smoothly, one staff member may be more than enough to meet your IT needs. But in the event of a significant problem — one that can throw your entire organization into chaos — that one IT person might find themselves suddenly overwhelmed. Resolving the issue, in that case, may end up taking far longer than it should.

An MSP, by contrast, offers the best of both worlds by dynamically responding to your IT needs. During slow times, there is no need to pay to keep extra staff on hand. Yet when serious problems occur, an MSP can leverage its larger workforce to put extra hours into getting you back on track.

For many businesses, outsourcing your IT is the best way to ensure you get the support you need in as cost-effective a manner as possible. To learn more about what a managed support provider can do for you, contact the industry experts at Total Computing Solutions.

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